With the increasing demand for Taihu Boiler equipment from customers, we are actively expanding our global sales and service network to meet the increasingly complex project requirements of our customers. Through communication with the client, we will carefully analyze the client's actual needs for the project. Based on our rich experience, we will help the client understand the principle, specifications and development trend of the boiler, recommend and design a reasonable solution for the client, and ensure that the solution we submit can meet the client's needs to the greatest extent and has high reliability and applicability.
After reaching a cooperation agreement, we will communicate with the user in real time based on the equipment conditions and maintain smooth communication. We will provide users with professional training courseware in advance and formulate personalized plans based on specific needs for customers. We cherish every communication with our customers. Professional on-site boiler solutions and comprehensive services can help you meet challenges at any time.
On-site serviceTaihu Equipment has service engineers distributed all over the country. We can reach the site in a very short time, bringing special tools and spare parts, to solve operational problems. This can bring you maximum reliability - from commissioning, detection to maintenance.
Operation commissioningThe operation and commissioning mainly consist of three stages:
1、The preparatory stage for installation and commissioning. Service engineers are responsible for checking whether the customer's equipment, accessories, attachments, tools, drawings, documents, etc. are in good condition. Technicians, quality inspectors, installers, etc. shall, based on the characteristics and technical requirements of the equipment installation and commissioning, prepare the construction organization design plan, and installation and commissioning plan, and formulate corresponding technical measures. They shall clearly define key process steps and milestones, and provide special quality inspection cards for specific machines.
2、The implementation stage of installation and commissioning. The focus of this stage is to strictly follow the quality requirements and installation and commissioning procedures stipulated in the process, guide or organize personnel to carry out the installation and commissioning of the equipment, solve technical problems arising during installation and commissioning, supervise and inspect the quality of installation and commissioning, and ensure the successful start-up of the equipment and its compliance with the prescribed technical requirements.
3、The summary stage of installation and commissioning. After the successful installation and commissioning of the equipment, the quality of the installation and commissioning project should be summarized, and the opinions and suggestions of the users should be listened to in order to improve the product design and manufacturing process to meet the future needs of customers.
Operation trainingWe have a mature set of training methods and modern presentation tools to help you become more familiar with our equipment, apply theory to practice and avoid mistakes. Our experts will tailor courses suitable for your company's equipment and answer your questions. From technical standards to actual equipment operation, we tailor a one-on-one training concept for you.
We will cherish every opportunity to serve our customers and design reasonable, economical and reliable gas supply solutions for each potential user with an absolutely professional standard, providing timely and considerate personalized services.
The purpose of after-sales service1、Efficiently and promptly solve various technical problems that users encounter when using boiler equipment;
2、Ensure the continuous, stable and efficient operation of users' equipment;
3、Protect to the utmost extent user-invested equipment;
4、Provide users with services such as equipment system expansion and upgrade.
Service content1、Accessory service;
We offer original factory parts and replacement services. Our abundant inventory ensures an adequate supply of key parts, avoiding unnecessary equipment shutdowns and other issues caused by parts problems for customers；
2、Regular follow-up visits
Provide users with services such as equipment system expansion and upgrade
3、On-site maintenance and upkeep
A well-established maintenance service network, continuous monitoring and regular maintenance are reliable preventive maintenance activities. To ensure the normal operation of gas equipment, maintenance and upkeep must be carried out regularly at the prescribed time intervals. Our well-trained professional service personnel ensure the efficient and smooth operation of the industrial control system. Upon receiving the notice, service personnel should respond promptly within 24 hours and reach the site as quickly as possible.
4、hosting service
When customers purchase products, they can choose a multi-year paid service package to extend the warranty period and enjoy full-process hosting services with ease.
5、Complaints and Suggestions
Handle customer letters, visits and phone complaints in a timely manner, and answer consumers' inquiries. At the same time, collect consumers' opinions on product quality through various means and make timely improvements as the situation requires.
